Shipping policy

UK Shipping Policy

Our core range of tabletop fires and freestanding gas heaters ship via DHL Express as standard.

These items are usually in stock in our UK warehouse and have one day of handling and 48 hours shipping time for UK orders. We try to dispatch orders received before 3pm on same day basis for next day delivery.

The items in stock and available for DHL Express shipping include: 

  • Chantico Glassfire
  • Dancing Flames
  • Simple
  • Faro + accessories
  • Lighthouse + accessories
  • Rio + Rio accessories

Please check individual product pages for the most up to date lead times.

Premium Bioethanol Fuel ships with one day of handling and 48 hours of shipping as standard. 

Custom items and items which are not listed above have an approximately 6 week delivery timeline.

Please feel free to contact us if you would like to check stock or lead time before ordering or if you have any specific shipping requirements.

All of our products are shipped from our UK warehouse in Essex and there are no import duties or fees charged to any of our customers.

Please note: Due to Brexit, there are currently delays in importing goods into the UK (see a BBC report on this issue here). We endeavour to ship all items as fast as possible, but please allow extra time for delivery to be completed.

European Shipping Policy

Orders are typically shipped 15 working days from the day after the order is placed. This does not include bank holidays.

Once an order is shipped our freighter Kuehne & Nagel or UPS will usually give you a phone call to arrange a suitable day. This can take up to seven days from the shipping date depending on road transport from the factory.

Price Match Guarantee

If you find a Planika product in the UK or Ireland cheaper than as advertised by us (www.planikauk.com), then we'll beat it!

Just contact our friendly customer service team and let them know where you've found the product cheaper, then we'll send you a discount code for an even better price to complete your purchase on www.planikauk.com.

To qualify:

  • The product must be the exact same model as appears on planikauk.com and be available from a UK or Ireland retailer.
  • Proof of advertised price is required.
Contact our team by calling 0203 872 6649 or emailing info@planikauk.com. We are open 7 days a week from 9am-6pm.

Product Warranty

Our fireplaces are manufactured and shipped to the highest standard. However, we want you to be happy with your Planika investment so all of our products have a 2 year warranty - from the day of delivery with no registration required.

Customers must report damage due to courier within 48 hours of receiving the item, otherwise we will not be able to process the claim. 

Any goods returned must be packed in their original packaging.

Planika UK may claim refund from the Customer in case of damaged products or goods which have been used and sent without applying reasonable care. We may only offer returns to retail customers.

Please ensure you retain all packaging upon delivery especially our custom made crates for our linear burners as these cannot be protected without the crates. 

We do not accept returns of bioethanol fuel.

For further information - please check our returns and refunds policy page.